We're here to help.
Email support@aurai.dev and we'll get back to you quickly. Aurai is a Shopify-embedded app — install it from the Shopify App Store and open it from your store admin.
The moment a dispute opens in Shopify Payments, Aurai detects it, assembles the evidence card networks reward, writes a tailored rebuttal, and submits it before the deadline — automatically. You can review and submit in one click, or let Aurai auto-submit.
Aurai is usage-based: 25% of each chargeback it recovers. Nothing upfront, and nothing when a dispute loses — you only pay on a win.
Uninstall it from Settings → Apps and sales channels in your Shopify admin. We delete your store's data when the app is uninstalled.
See our Privacy Policy. We never access full card numbers, never move funds, and store dispute data encrypted and scoped to your store.